Privacy and Data Protection Policy

At DENTALEX, we take pride in offering a wide range of specialized services in medical, dental, psychological, business, and legal consulting for medical and dental clinics. Our commitment to excellence extends to data protection management and advisory services, as well as assistance in the management and operation of medical and dental centers.

Applicable Laws:

At DENTALEX, we are committed to acting in strict compliance with current laws and regulations, both at the European level and in the United Arab Emirates. In particular, we adhere to the General Data Protection Regulation (GDPR) of the European Union, as well as the Organic Law 3/2018 on Personal Data Protection and the guarantee of digital rights. In the United Arab Emirates, we comply with the Federal Telecommunications Law of 2003, the Federal Health Law of 2016, the Federal Law on Electronic Transactions and Commerce of 2006, and the Federal Personal Data Protection Law (No. 2 of 2019).

Regarding the European Union, we comply with the General Data Protection Regulation (Regulation (EU) 2016/679, GDPR), which establishes rules concerning the protection, processing, and free movement of personal data of individuals in the Member States of the European Union.

In the United Arab Emirates, we adhere to Federal Law No. 45 of 2021 on the Protection of Personal Data, which regulates the collection, processing, and transfer of personal data within the country, ensuring the privacy and security of information in the territory of the Emirate of Dubai and the rest of the federation.

In the United States of America, since there is no single federal law on data protection, we comply with relevant state regulations, including the California Consumer Privacy Act (CCPA) of 2018, which grants rights to California residents regarding access, control, and deletion of their personal data, and the Virginia Consumer Data Protection Act (VCDPA) of 2023, which regulates consumer data protection in the state of Virginia. We also ensure compliance with federal sectoral laws, such as the Health Insurance Portability and Accountability Act (HIPAA), which protects users' medical data at the national level.

In Latin America, we respect the principles and guidelines established in the Data Protection Principles Declaration of the Ibero-American Network of Data Protection (RIPD), adopting a unified approach to privacy protection and personal data security in accordance with international standards governing member countries in the region.

Thus, we ensure that the processing of personal data we collect is carried out in accordance with the applicable local laws in each of the mentioned jurisdictions, always safeguarding the security and confidentiality of our users' information.

DENTALEX Commitments:

At DENTALEX, we commit to:

- Use personal data solely to fulfill our contractual obligations.

- Implement security measures to ensure the confidentiality, integrity, and secrecy of the data.

- Not disclose data to third parties, even for storage.

- Maintain professional confidentiality regarding the data we access.

- Extend our commitments to anyone involved in data processing on our behalf.

To exercise your ARCO rights (Access, Rectification, Cancellation, and Opposition) regarding the processing of your personal data, you can send a request via email to info@dentalexsolutions.com, clearly indicating the right you wish to exercise and attaching a copy of your identification document to verify your identity.

In compliance with the provisions of Organic Law 15/1999 of December 13 on the Protection of Personal Data and the GDPR, effective from May 25, 2018, we inform you that the data you provide will be incorporated and processed according to the following basic information:

Who is responsible for your data?

DENTALEX is responsible for the processing of your personal data. You can contact us at info@dentalexsolutions.com.

For what purposes do we retain your data?

We use your personal data solely to perform our work well and provide you with better service. Specifically:

- Legal training through in-person, online via video call, and distance learning.

- Retention of data strictly necessary for the duration of the professional relationship.

- Manage contracted services.

How long will we keep your data?

The personal data provided will be retained until you request its deletion or revoke your consent. To revoke your consent at any time, you can write to us at info@dentalexsolutions.com, requesting to be removed from our database.

What is the legal basis for processing your data?

The legal basis for processing is the contractual relationship established with the service order or enrollment in any of the courses. If you have authorized it, your express consent legitimizes the sending of additional communications and information about the services and training activities of the center. The personal data provided by the student may be communicated, if applicable, to the Public Administrations that may require them.

Who are the recipients of your data?

Your data is integrated into the student and client database of DENTALEX.

We never publish your data or disclose it to third parties except as required by official bodies.

What are your rights when you provide us with your data?

You have the right to access, rectify, and delete your data, request portability, oppose processing, and request its limitation. You can exercise these rights by sending an email to info@dentalexsolutions.com.

Additionally, you have the right to obtain a copy of your personal data being processed, update it, as well as request the rectification of inaccurate data or, if applicable, request deletion when the data is no longer necessary for the purposes for which it was collected. In certain circumstances provided for in the General Data Protection Regulation, you may request the limitation of the processing of your data, in which case we will only retain it for the exercise or defense of claims.

How have we obtained your data?

The data we manage and protect comes directly from the interested party. You provide it when you request information or register for any of our services, via phone, email, or through social media.

How do we ensure the security of your data?

Your data is safe with us. We take the necessary measures to prevent its alteration, processing, or unauthorized access.